Return & Refund Policy
Thank you for shopping with us. Your satisfaction is important to us.
Returns
We accept returns within 30 days of delivery. To be eligible for a return, the item must meet the following conditions:
- The product must be unused and in the same condition as received.
- All original packaging, tags, and accessories must be included.
- The item must not show any signs of wear, damage, or alteration.
Returns that do not meet these conditions may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Gift cards
- Personalized or custom products
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within
48 hours of delivery and include photos of the product and packaging.
Our support team will review the issue and assist you with a replacement or refund as quickly as possible.
Refunds
Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be issued to your original payment method. Please allow
5–10 business days for the refund to appear on your account, depending on your bank or card issuer.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our support team for assistance.
Return Shipping
- Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
- Shipping fees are non-refundable.
Contact Us
If you have any questions regarding returns or refunds, please contact our support team:
Email: suportmail24.07@gmail.com
Phone (WhatsApp): +1 361-277-4045
Trade Name: Carry Nexa
Business Address: Wilmington, Delaware, United States